How Spick & Span handles your information

1. Who we are

This Privacy Policy applies to Spick & Span Laundry Services, 291 Battersea Park Rd, London SW11 4LX. In this policy, "Spick & Span", "we", "us", and "our" mean the laundry, ironing, dry cleaning, collection, delivery, and customer support services we provide through our website, checkout, shop, phone, email, and related booking tools.

2. Information we collect

When you book or contact us, we may collect your name, email address, phone number, collection and delivery address, order details, service preferences, access notes, delivery instructions, and messages you send to us.

When you use our website, we may collect technical information such as your IP address, browser type, device details, pages visited, referral links, and cookie information. This helps us keep the site working, understand demand, and improve the booking experience.

3. How we use your information

We use your information to confirm bookings, collect and deliver orders, process laundry and dry cleaning, take payment, send service updates, reply to enquiries, manage refunds or complaints, prevent misuse, keep business records, and improve our services.

Where required, we rely on your consent. In other cases we use your information because it is needed to perform our service contract with you, comply with legal duties, or support our legitimate business interests.

4. Payments

Payment card details are processed by secure third-party payment providers. We do not intentionally store full card numbers on our website. We may keep limited payment references, totals, invoices, and refund records for accounting and order support.

5. Sharing information

We may share the minimum necessary information with trusted service providers who help us run the business, including payment processors, website and hosting providers, address lookup tools, analytics services, delivery support, customer communication tools, and professional advisers.

We may also disclose information if required by law, to protect our rights, to investigate fraud or misuse, or in connection with a business transfer. We do not sell your personal information.

6. Cookies and website tools

Our website may use cookies and similar technologies to remember choices, support checkout functionality, measure performance, and keep the site secure. You can control cookies through your browser settings, although some parts of the site may not work correctly without them.

7. Retention

We keep personal information only for as long as needed for the purposes described in this policy. Order, payment, and accounting records may be kept for longer where required by law, tax rules, dispute handling, fraud prevention, or legitimate business record keeping.

8. Your rights

Depending on applicable law, you may ask us to access, correct, delete, restrict, or transfer your personal information. You may also object to certain processing or withdraw consent where processing is based on consent.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

9. Security

We use reasonable technical and organisational measures to protect personal information. No website, email, or payment system is completely risk-free, so we also ask customers to use care when sending sensitive details.

10. Contact us

For privacy questions or requests, email info@spickandspanlaundry.co.uk or use our contact page.