1. Contact Details

If you have any queries or requests concerning this Privacy Policy or how we handle your personal data, please contact us using the following details:

  • Phone (Customer Services): +44 7479 388551
  • Email (Data Protection Officer): inf@spickandspanlaundry.co.uk
  • Post: Spick and Span Laundry and Dry Cleaning Service, 291 Battersea Park Road, SW11 4LX, London, UK

2. How Does Spick and Span Protect My Privacy?

Spick and Span Laundry and Dry Cleaning Service (“we”, “our”, “us” or “Spick and Span”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the data controller of the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and share your personal data.

We use appropriate technical and organisational measures to protect your data from unauthorised access, unlawful processing, accidental loss, destruction, or damage.

Where you have chosen a password to access parts of our website, you are responsible for keeping this password confidential. Please do not share it with anyone.

While we take steps to secure your information, please note that transmission of data over the internet is never completely secure. Any transmission is at your own risk.

We will only retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once no longer needed, your data will be securely deleted.

3. What Personal Data Do We Collect?

We collect personal data when you interact with us, place an order, or use our services. This may include:

  • Personal details: name, phone number, email, billing and delivery address.
  • Order details: items, preferences, delivery instructions.
  • Payment information: credit or debit card details (processed securely by payment providers).
  • Usage data: browsing activity, account interactions, feedback or queries submitted to us.
  • Technical data: IP address, device type, operating system, browser, location data (where enabled).
  • Special category data (only if provided): such as allergy information, used solely to ensure safe handling of your garments.

4. How Do We Use Your Data?

We process your personal data lawfully to:

  • Provide and manage your laundry and dry-cleaning services.
  • Process and collect payments.
  • Deliver your orders to your address.
  • Communicate with you about your orders, queries, or complaints.
  • Improve and optimise our services and customer experience.
  • Conduct fraud checks and ensure secure transactions.
  • Send service updates, offers, or promotions (if you consent).
  • Comply with legal and regulatory obligations.

5. Who Do We Share Your Data With?

We may share your information with trusted third parties only where necessary, such as:

  • Payment providers: to process transactions securely.
  • IT service providers and cloud storage providers.
  • Delivery partners: to complete your order.
  • Dry cleaning partners: to fulfil special requests (e.g., allergy considerations).
  • Marketing providers: only if you have opted in to receive marketing.

We do not sell or rent your personal data to third parties.

In rare cases, we may share your data to comply with legal obligations, enforce agreements, or protect against fraud or unlawful activity.

Some partners may process data outside the UK/EEA. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to be informed – clear details about how we use your data (this Privacy Policy).
  • Right of access – request a copy of the personal data we hold about you.
  • Right to rectification – correct inaccurate or incomplete information.
  • Right to erasure (“right to be forgotten”) – request deletion of certain data.
  • Right to restrict processing – request we stop using your data in certain ways.
  • Right to data portability – receive your data in a usable, transferable format.
  • Right to object – object to direct marketing or certain types of processing.
  • Right to withdraw consent – withdraw consent at any time (e.g., for marketing emails).

If you wish to exercise these rights, please contact our Data Protection Officer at inf@spickandspanlaundry.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we process your data:

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or business practices. Updates will be posted on our website, and where appropriate, we may notify you by email.

Last updated: 17 August 2025

Spick and Span Laundry and Dry Cleaning Service
291 Battersea Park Road, SW11 4LX, London, UK
Phone: +44 7479 388551